- Main challenges
To realize this challenge, the company needed to move some of its IT services to a Private Cloud. The main goal was to enable the business to benefit from faster and cost-optimized provisioning of services and access to the Service Management portal.
- What did we solve?
Devoteam reduced complexity for the company, optimized its costs and improved flexibility & time to market. We designed and implemented the orchestration and automation of all provisioning processes between the company's systems, the service portal and the cloud provider to enable bundled collaboration (i.e. provisioning of MS Exchange accounts, Lync accounts, SharePoint sites, VoIP, Fax, PKI, Blackberry, etc.).
Devoteam also evaluated Microsoft Office 365 for the individual customer requirements.
- Key benefits for the customer
- Reduced provisioning costs by 10-20%
- Reduced activation time to max. 1-3 hours
- Implemented a comprehensive scalable automation and orchestration platform, ready for many more user services in the future
- Created a service portal enabled for user self service